Privacy notice
This notice explains what happens to the details you send through the enquiry form on this website, and what is recorded about your visit if you agree to it.
Who is responsible for your details
Ian, trading as Ian AGA Services, 45 Waltho Street, Wolverhampton WV6 0EU. You can contact Ian on 07931 920662.
What the form collects
Your name, phone number and postcode, the fuel type of your cooker, a description of the job and, if you choose to add it, your email address. Ian uses them to ring you back about your enquiry and to arrange and carry out the work. The legal basis is taking steps at your request before entering into a contract.
Who else handles them
The form is sent to Ian as an email, with a short text message to his mobile so he sees it sooner. If you add your email address, Postmark also sends you one email to confirm Ian has your request. It isn't used for anything else. The website is hosted by Vercel, the email is delivered by Postmark and the text by Twilio. TypeSafe reads your message first to screen out sales pitches, which don't reach Ian. Before the form sends, Cloudflare Turnstile uses technical details from your browser to check that a person is filling it in. Turnstile can't see what you type into the form. These companies process your details only to run this site and deliver the messages. Your details are not sold or used for marketing.
How long they are kept
Ian keeps enquiry emails for 12 months and job records for 6 years.
Cookies and visit recordings
The first time you visit, a small box at the bottom of the page asks if the site can use cookies. Saying OK lets Ian record your visit with Microsoft Clarity. Nothing is recorded and no Clarity cookies are set unless you say OK. If you say no, the site works just the same.
If you say OK, Clarity records the pages you look at, where you click, tap and scroll, the device and browser you're using and which country you're in. Ian uses this to see which pages help people and where they get stuck. The legal basis is your consent. Anything you type into the enquiry form is masked in your browser, so it never reaches Clarity.
Clarity sets cookies that link the pages of your visit and recognise you if you come back. Its _clck cookie lasts up to a year. Microsoft's own cookies, such as MUID, may be set as well.
Microsoft runs Clarity and decides for itself how it uses what it collects, separately from Ian. Its terms let it use the information to improve its products and for advertising, including Microsoft Advertising and building user profiles. The site tells Clarity not to share your visit with Microsoft Advertising. Recordings are stored on Microsoft's Azure cloud, may be transferred to the United States, and are available to Ian for up to 30 days. You can read more in the Microsoft Privacy Statement.
You can change your mind at any time with the Cookie settings link at the bottom of every page. Clarity's cookies are then removed and recording stops.
The spam check on the form runs on Cloudflare's servers.
Your rights
You can ask to see the details Ian holds about you, have them corrected or deleted, or object to how they are used. Ring Ian on 07931 920662 to ask. If you are unhappy with how your details have been handled, you can complain to the Information Commissioner's Office at ico.org.uk.
Last updated 5 November 2026.